:root{
  --bg:#0a0c0f;
  --bg-soft:#0e1116;
  --panel:#12161c;
  --panel-2:#161b22;
  --line:#1e242d;
  --line-soft:#171c23;
  --text:#e7eaf0;
  --muted:#8a94a3;
  --dim:#5d6775;
  --accent:#6ee7b7;
  --accent-dim:#1d4d3d;
  --warn:#f5b759;
  --bad:#ff7b72;
  --info:#7cb8ff;
  --mono:ui-monospace,SFMono-Regular,"SF Mono",Menlo,Consolas,"Liberation Mono",monospace;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  background:var(--bg);color:var(--text);
  font:14px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"PingFang SC","Hiragino Sans GB","Microsoft YaHei",sans-serif;
  -webkit-font-smoothing:antialiased;
}
a{color:var(--accent);text-decoration:none}
.wrap{max-width:1180px;margin:0 auto;padding:32px 20px 80px}
header.top{display:flex;align-items:baseline;gap:14px;flex-wrap:wrap;margin-bottom:6px}
.brand{font-size:19px;font-weight:650;letter-spacing:.2px}
.brand em{font-style:normal;color:var(--accent)}
.sub{color:var(--muted);font-size:12.5px}
.spacer{flex:1}
.ghost{color:var(--muted);font-size:12.5px;border:1px solid var(--line);border-radius:999px;padding:5px 12px}
.ghost:hover{color:var(--text);border-color:#2b3440}

.cols{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:22px;margin-top:22px;align-items:start}
@media(max-width:940px){.cols{grid-template-columns:1fr}}

.card{background:var(--panel);border:1px solid var(--line-soft);border-radius:12px;padding:18px 18px 20px;margin-bottom:16px}
.card h2{font-size:13px;font-weight:600;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);margin:0 0 14px}
.card h2 .idx{color:var(--dim);margin-right:8px;font-family:var(--mono)}
.hint{color:var(--dim);font-size:12px;margin-top:8px}

.orders{display:grid;gap:8px}
.order{display:flex;align-items:center;gap:12px;padding:11px 14px;border:1px solid var(--line-soft);border-radius:10px;background:var(--bg-soft);cursor:pointer;transition:border-color .12s,background .12s}
.order:hover{border-color:#2a333f;background:var(--panel-2)}
.order.sel{border-color:var(--accent-dim);background:#0f1a17}
.order .oid{font-family:var(--mono);font-size:12px;color:var(--muted);letter-spacing:.4px}
.order .pname{font-weight:550;font-size:13.5px}
.order .pmeta{color:var(--dim);font-size:11.5px}
.order .price{margin-left:auto;font-family:var(--mono);font-size:13px}
.order.disabled{opacity:.42;cursor:not-allowed}

.reasons{display:flex;flex-wrap:wrap;gap:8px}
.pill{border:1px solid var(--line);background:transparent;color:var(--text);border-radius:999px;padding:7px 15px;font-size:13px;cursor:pointer;transition:all .12s}
.pill:hover{border-color:#2f3a47}
.pill.sel{background:var(--accent);border-color:var(--accent);color:#04120d;font-weight:600}

textarea,input[type=text],input[type=number]{
  width:100%;background:var(--bg-soft);border:1px solid var(--line);border-radius:10px;color:var(--text);
  padding:11px 13px;font:inherit;resize:vertical;outline:none
}
textarea:focus,input:focus{border-color:#33404f}
label.fld{display:block;margin-top:12px;font-size:12px;color:var(--muted);margin-bottom:6px;letter-spacing:.03em}

.drop{border:1px dashed #2a3340;border-radius:10px;padding:18px;text-align:center;color:var(--muted);font-size:12.5px;cursor:pointer;background:var(--bg-soft)}
.drop:hover{border-color:#3a4655;color:var(--text)}
.thumbs{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.thumb{position:relative;width:76px;height:76px;border-radius:8px;overflow:hidden;background:var(--panel-2)}
.thumb img{width:100%;height:100%;object-fit:cover;display:block}
.thumb .rm{position:absolute;top:2px;right:2px;width:18px;height:18px;border-radius:50%;background:rgba(0,0,0,.65);color:#fff;font-size:11px;line-height:18px;text-align:center;cursor:pointer}

.btn{background:var(--accent);color:#04120d;border:0;border-radius:999px;padding:11px 26px;font:inherit;font-weight:650;cursor:pointer;transition:filter .12s}
.btn:hover{filter:brightness(1.06)}
.btn[disabled]{opacity:.4;cursor:not-allowed;filter:none}
.btn.sec{background:transparent;color:var(--text);border:1px solid var(--line)}
.btn.sec:hover{border-color:#31404f}
.btn.danger{background:transparent;color:var(--bad);border:1px solid #3a2327}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}

.case-id{font-family:var(--mono);font-size:15px;letter-spacing:1px}
.tag{display:inline-flex;align-items:center;gap:6px;font-size:11px;letter-spacing:.06em;text-transform:uppercase;padding:3px 9px;border-radius:999px;background:rgba(255,255,255,.05);color:var(--muted)}
.tag.ok{background:rgba(110,231,183,.12);color:var(--accent)}
.tag.warn{background:rgba(245,183,89,.12);color:var(--warn)}
.tag.bad{background:rgba(255,123,114,.12);color:var(--bad)}
.tag.info{background:rgba(124,184,255,.12);color:var(--info)}

.timeline{list-style:none;margin:0;padding:0}
.timeline li{position:relative;padding:0 0 15px 20px;border-left:1px solid var(--line);margin-left:3px}
.timeline li:last-child{border-left-color:transparent;padding-bottom:0}
.timeline li:before{content:"";position:absolute;left:-4px;top:5px;width:7px;height:7px;border-radius:50%;background:#2b3542}
.timeline li.on:before{background:var(--accent)}
.timeline .t{font-family:var(--mono);font-size:10.5px;color:var(--dim)}
.timeline .m{font-size:13px}
.timeline .who{color:var(--dim);font-size:11px;margin-left:6px}

.pipeline{list-style:none;margin:0;padding:0;display:grid;gap:7px}
.pipeline li{display:flex;align-items:center;gap:9px;font-size:12.5px;color:var(--dim);padding:6px 1px}
.pipeline .dot{width:7px;height:7px;border-radius:50%;background:#242c37;flex:none}
.pipeline li.on{color:var(--text)}
.pipeline li.on .dot{background:var(--accent);box-shadow:0 0 0 3px rgba(110,231,183,.14)}
.pipeline .pname{font-family:var(--mono);font-size:11.5px;letter-spacing:.02em}
.pipeline .pdesc{color:var(--dim);font-size:11px;margin-left:auto}

.verdict{background:var(--bg-soft);border:1px solid var(--line-soft);border-radius:10px;padding:14px 16px}
.verdict .amt{font-size:26px;font-weight:700;letter-spacing:-.4px;font-variant-numeric:tabular-nums}
.verdict .meta{color:var(--muted);font-size:12px;margin-top:4px}
.clause{border-left:2px solid var(--accent-dim);padding:2px 0 2px 11px;margin:10px 0}
.clause .code{font-family:var(--mono);font-size:11px;color:var(--accent);letter-spacing:.4px}
.clause .ttl{font-size:12.5px;font-weight:600;margin:1px 0 2px}
.clause .bd{font-size:12px;color:var(--muted)}

.chat{display:flex;flex-direction:column;gap:8px}
.msg{max-width:86%;padding:9px 13px;border-radius:12px;font-size:13px;background:var(--panel-2)}
.msg.customer{align-self:flex-start;border-bottom-left-radius:4px}
.msg.staff{align-self:flex-end;background:#12322a;border-bottom-right-radius:4px}
.msg.system{align-self:center;background:transparent;color:var(--muted);font-size:11.5px;padding:2px}
.msg .a{font-size:10.5px;color:var(--dim);margin-bottom:2px}

.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:10px}
.metric{background:var(--bg-soft);border:1px solid var(--line-soft);border-radius:10px;padding:12px 14px}
.metric .k{font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--dim)}
.metric .v{font-size:20px;font-weight:650;font-variant-numeric:tabular-nums;margin-top:2px}

.list{display:grid;gap:8px;max-height:calc(100vh - 260px);overflow:auto}
.item{border:1px solid var(--line-soft);border-radius:10px;padding:11px 13px;background:var(--bg-soft);cursor:pointer}
.item:hover{border-color:#2a333f}
.item.sel{border-color:var(--accent-dim);background:#0f1a17}
.item .l1{display:flex;align-items:center;gap:8px}
.item .l2{color:var(--dim);font-size:11.5px;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.split{display:grid;grid-template-columns:340px minmax(0,1fr);gap:20px;align-items:start}
@media(max-width:980px){.split{grid-template-columns:1fr}}

.muted{color:var(--muted)}
.mono{font-family:var(--mono)}
.small{font-size:12px}
.hidden{display:none!important}
.toast{position:fixed;left:50%;bottom:26px;transform:translateX(-50%);background:#1b2430;border:1px solid #2b3542;color:var(--text);padding:9px 18px;border-radius:999px;font-size:12.5px;opacity:0;transition:opacity .2s,transform .2s;pointer-events:none;z-index:50}
.toast.show{opacity:1;transform:translateX(-50%) translateY(-4px)}
.pulse{animation:pulse 1.4s ease-in-out infinite}
@keyframes pulse{0%,100%{opacity:.45}50%{opacity:1}}
footer.foot{margin-top:34px;color:var(--dim);font-size:11.5px;line-height:1.9}
footer.foot code{font-family:var(--mono);color:var(--muted)}